Please reach us at reach@epochpride.com if you cannot find an answer to your question.
Yes, we offer call center services in multiple languages, including English, Hindi, Kannada, Tamil, Telugu, and Malayalam.
Our average response time is under 30 seconds for inbound calls, and we strive to resolve issues as quickly and efficiently as possible.
Our agents undergo extensive training on customer service best practices, product knowledge, and communication skills to ensure they can provide the highest level of support to your customers.
Epoch Pride is a partnership firm providing call center, payroll, and manpower services to clients across India and global locations, operating with 24/7 capability.
We offer three primary service lines:
Our office is in Bengaluru, Karnataka, India. You can connect with us online or visit during normal business hours (9:00 am – 5:00 pm, Monday to Saturday).
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Beyond these hours, we are still reachable via whatsapp or email.
Yes, Epoch Pride supports global hiring and operations across multiple locations and time zones through its call center and manpower offerings.
We work with small, medium, and large businesses in sectors such as BPO, sales and marketing, customer service, HR and payroll, and other services that require reliable voice support or workforce solutions.
We provide inbound and outbound calling, customer support, lead generation, and other voice-based processes, with options for 24/7 or custom shifts depending on client needs.
Our payroll services typically include salary processing, statutory deductions (such as PF, ESI, PT, and TDS where applicable), payslip generation, and basic compliance reporting as agreed in the service contract.
We help clients with sourcing, screening, and providing manpower for roles such as customer support, tele-calling, back-office operations, and field roles, depending on project requirements.
You can request a quote by contacting us through the “Get in touch” page on our website and sharing your process description, expected volumes, and timelines. Our team will get back to you with a customized proposal. an answer to this item.
Yes, we offer 24/7 call center operations where required, ensuring round‑the‑clock support for clients and their customers.
We process client and employee data only for agreed business purposes, follow reasonable security practices, and use it in line with our privacy approach and applicable Indian data protection requirements. Specific terms are covered in our service agreements.
Techincally, we have a domain based architecture with role based logins. All the data is stored in the server which is accessible through VPN only.
You can reach us via the contact form and details provided on the “Get in touch” page of our website. Our team will respond during working hours to schedule a call or meeting.
Yes, candidates can reach out through our "Get in touch" page to explore openings in call center, back-office, and related roles we hire for on behalf of our clients.
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